Terms of Service

1. Agreement Overview

These Terms of Service ("Terms") govern your use of VisaScopeAI, an AI-powered Spanish Digital Nomad Visa assessment service operated by Product Scope Ltd ("Company", "we", "us", "our"). By using our service, you agree to these Terms. If you don't agree, please don't use VisaScopeAI.

2. Company Information

Legal entity: Product Scope Ltd (Company No. 14373211)
Registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
Service website: visascopeai.com
Contact: contact (at) visascopeai.com

3. Service Description

3.1 What We Provide

VisaScopeAI is an informational assessment tool that:

• Collects information about your circumstances through an AI-powered assessment.
• Analyses your eligibility for the Spanish Digital Nomad Visa based on published requirements.
• Generates a structured report with document checklists and application guidance.
• Provides general information about the Spanish Digital Nomad Visa process.

3.2 What We Don't Provide

Important: VisaScopeAI is not:

• Legal advice or immigration advice.
• A guarantee of visa approval.
• Official application submission services.
• Document preparation or translation services.
• Representation before Spanish authorities.
• A substitute for professional legal consultation.

3.3 Assessment Process

1. You complete a secure payment via Stripe (£49).
2. You receive email access to our AI assessment tool.
3. You complete a 10–15 minute structured assessment.
4. We generate and email your personalised assessment report within 10 minutes.
5. You receive 30 days of email support for clarification questions.

4. Eligibility and Access

4.1 User Requirements

To use VisaScopeAI, you must:

• Be at least 18 years old.
• Have legal capacity to enter contracts.
• Provide accurate and truthful information.
• Have a valid email address for service delivery.

4.2 Geographic Availability

Our service is available worldwide but focuses on the Spanish Digital Nomad Visa programme for non-EU citizens.

4.3 Access Limitations

• Each payment provides access to one complete assessment.
• Access links expire 24 hours after generation.
• Session recovery is available via the same email link.

5. Payment and Pricing

5.1 Service Fee

• Standard assessment: £49 per evaluation.
• Payment processing: via Stripe (secure, encrypted).
• Currency: British Pounds (GBP).
• Taxes: VAT may apply based on your location.

5.2 Payment Terms

• Payment required before assessment access.
• No recurring charges or subscriptions.
• All fees are final upon successful payment.
• Payment confirmation triggers immediate service delivery.

5.3 Refund and Cancellation Policy

7-day money-back guarantee:

• Available only if our system fails to deliver the service due to technical issues.
• Not available for change of mind or discovered ineligibility.
• Partial refunds may apply for incomplete assessments caused by technical failures.
• Refund requests: email contact (at) visascopeai.com with your payment confirmation.

No refunds for:

• Change of mind after completing the assessment.
• Discovering you don't meet Spanish visa requirements.
• Disagreement with assessment conclusions.
• Issues with your personal circumstances.

6. Intellectual Property

6.1 Our Content

All VisaScopeAI content — including software and algorithms, assessment methodologies, report templates and formats, and website design and copy — is owned by Product Scope Ltd and protected by intellectual property laws.

6.2 Your Data

You retain ownership of information you provide. By using our service, you grant us the necessary licences to process your data for service delivery as outlined in our Privacy Policy.

6.3 Generated Reports

Assessment reports are created specifically for you. You may use them for your personal visa application but may not distribute, resell, or use them commercially.

7. Prohibited Uses

You may not use VisaScopeAI to:

• Provide false, misleading, or fraudulent information.
• Attempt to circumvent payment or access controls.
• Use the service for anyone other than yourself.
• Reverse engineer or copy our assessment methodology.
• Resell access or generated reports to third parties.
• Use automated tools to access the service repeatedly.
• Interfere with the service's security or functionality.

8. Data Protection and Privacy

8.1 Information Collection

We collect personal information necessary to provide Spanish Digital Nomad Visa assessments, including employment, financial, and personal details.

8.2 Data Use

Your information is used solely to provide the visa assessment service, generate your personalised report, provide customer support, and comply with legal obligations.

8.3 Data Retention

Your data is retained in line with our Privacy Policy, ranging from minutes for generated reports to up to 7 years for tax and compliance purposes.

9. Service Limitations and Disclaimers

9.1 Information Accuracy

Critical disclaimer:

• VisaScopeAI provides informational guidance only.
• Spanish visa requirements may change without notice.
• Our assessment is based on information available at the time.
• We do not guarantee visa approval or application success.
• This service does not constitute legal advice.

9.2 Professional Advice Recommendation

For complex situations, we strongly recommend consulting qualified Spanish immigration lawyers, verifying requirements with Spanish consulates, seeking professional advice before submitting applications, and obtaining legal review of your specific circumstances.

9.3 Limitation of Liability

To the maximum extent permitted by law:

• We provide the service "as is" without warranties.
• We exclude liability for visa application outcomes.
• Our liability is limited to the amount you paid for the service.
• We are not liable for indirect, consequential, or punitive damages.
• We do not guarantee continuous availability of the service.

9.4 Technical Service Provision

We aim to provide reliable access but cannot guarantee uninterrupted availability, as our service depends on third-party providers.

10. User Responsibilities

10.1 Information Accuracy

You are responsible for providing truthful, accurate, and complete information, updating us if circumstances change significantly, verifying all information before submitting visa applications, and understanding that inaccurate information may lead to visa refusal.

10.2 Legal Compliance

You must comply with Spanish immigration laws and procedures, understand that visa approval depends on Spanish authorities, take responsibility for your own application preparation and submission, and verify requirements with official Spanish sources.

11. Third-Party Services

11.1 Service Providers

Our service uses several third-party providers:

• Hostinger: website hosting.
• Stripe: payment processing.
• JotForm: assessment questionnaire platform.
• Make.com: workflow automation.
• Airtable: data management.
• PDF Monkey: report/document generation.
• SendPulse: email delivery.

11.2 Third-Party Terms

Your use of these services through VisaScopeAI is subject to their respective terms and policies. We've ensured all providers meet appropriate data protection standards.

12. Support and Communication

12.1 Customer Support

• Method: email only (contact (at) visascopeai.com).
• Response time: 24–48 hours during business days.
• Support period: 30 days from assessment completion.
• Support scope: clarification of assessment results and guidance.

12.2 Support Limitations

We cannot provide legal or immigration advice, document review or preparation, application submission assistance, guarantees about visa approval, or support beyond the 30-day period without an additional service purchase.

13. Changes to Service and Terms

13.1 Service Updates

We may update our service, including assessment criteria based on Spanish law changes, user interface and experience improvements, additional features and functionality, and pricing adjustments (for new customers).

13.2 Terms Changes

We may update these Terms. Changes become effective immediately upon posting. Continued use constitutes acceptance of updated Terms. For significant changes, we'll notify you via email.

14. Account Termination

14.1 Termination Rights

We may suspend or terminate access if you violate these Terms, provide fraudulent information, abuse the service or our support systems, or engage in prohibited uses.

14.2 Effect of Termination

Upon termination, your access to the service ends immediately, you remain responsible for all charges incurred, and sections relating to liability, intellectual property, and disputes survive termination.

15. Governing Law and Disputes

15.1 Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

15.2 Dispute Resolution

Before formal legal action: contact us to resolve issues informally at contact (at) visascopeai.com; we aim to resolve complaints within 7 business days; if unresolved, you may pursue formal dispute resolution.

15.3 Consumer Rights

Nothing in these Terms affects any mandatory consumer rights under applicable law.

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Product Scope Ltd regarding VisaScopeAI.

16.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect.

16.3 Assignment

You may not assign your rights under these Terms. We may assign our rights and obligations with reasonable notice.

16.4 Force Majeure

We're not liable for delays or failures due to circumstances beyond our reasonable control, including technical failures of third-party services.

17. Contact Information

For questions about these Terms:

• Email: contact (at) visascopeai.com
• Post: Product Scope Ltd, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom